Beyond the diagnosis: Durham VA uses oral histories to personalize care for veterans

By Megan Cain

Marine Corps Veteran Allen Smith speaks about his experience in the Vietnam War (Megan Cain/Carolina Connection).

One challenge for a lot of veterans is getting adequate healthcare. The Department of Veterans Affairs runs the largest healthcare system in the United States, but the size of the institution – and the wait-time scandal of 2014 — can make a patients feel more like a number than a person.

Now, the VA is trying a new way to make health care more personal, attempting to understand patients in a way that goes beyond their medical charts.

Megan Cain reports.

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